Terms and Conditions
Last updated: January 15, 2025
These Terms and Conditions govern your use of SoleRevival's shoe restoration services, repair operations, and related digital platforms. By accessing our services, you agree to be bound by these terms. Please read them carefully before using our services.
1. Agreement and Acceptance
Welcome to SoleRevival's Terms and Conditions. By using our website, booking our services, or engaging with our shoe restoration and repair services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, please discontinue use of our services immediately.
These terms apply to all customers, including individuals, families, and organizations using SoleRevival services across India.
2. Legal Compliance and Regulatory Adherence
SoleRevival operates in strict compliance with Indian and international laws governing service industry, consumer protection, and business operations:
- Consumer Protection Act, 2019
- Information Technology Act, 2000
- Goods and Services Tax (GST) regulations
- Indian Contract Act, 1872
- Bureau of Indian Standards (BIS) compliance for quality services
- Environmental Protection and Sustainable Business Practices
We maintain all necessary licenses, certifications, and permits required for shoe restoration service operations in India, ensuring full legal compliance across all our service areas.
3. Service Offerings and Specifications
3.1 Shoe Restoration Services
Our comprehensive service range includes:
- Leather restoration and conditioning (formal shoes, boots, luxury footwear)
- Sole replacement and repair (leather soles, rubber soles, heel replacement)
- Color touch-up and refinishing (scuff removal, color matching, patina restoration)
- Premium care packages (deep cleaning, conditioning, protection)
- Pickup and delivery services (free collection, insured transport)
- Structural repairs (stitching, hardware replacement, lining repair)
- Protective treatments (waterproofing, stain protection, UV protection)
3.2 Service Operations
Our service operations encompass:
- Professional consultation and shoe assessment services
- Premium and standard service packages
- Service warranties and satisfaction guarantees
- Re-service and touch-up programs
- Free pickup and delivery across 50+ cities
3.3 Service Standards and Commitments
We commit to:
- Providing accurate restoration time estimates and status updates
- Using only premium quality materials and traditional techniques
- Employing master craftsmen with 15+ years of experience
- Offering 30-day warranties on all restoration services
- Maintaining transparent communication throughout the restoration process
4. Customer Responsibilities and Obligations
As a SoleRevival customer, you are responsible for:
Accurate Information
Providing complete and truthful information about shoe condition and contact details
Shoe Condition
Ensuring shoes are clean and free from personal items before service
Documentation
Allowing photo documentation of shoe condition for assessment and quality purposes
Timely Collection
Collecting restored shoes within the specified timeframe
Payment Terms
Making payments according to agreed terms and conditions
Professional Conduct
Maintaining respectful communication with our staff and craftsmen
Failure to meet these responsibilities may result in service delays, additional charges, or termination of service agreements.
5. Intellectual Property and Proprietary Rights
TechRescue respects and protects intellectual property rights:
Our Intellectual Property
- TechRescue brand name, logos, and trademarks
- Proprietary repair techniques and methodologies
- Website content, software, and digital assets
- Training materials and documentation
Customer Rights
- Ownership of personal devices and data
- Right to repair and modify owned devices
- Access to repair documentation and parts information
- Protection of personal and business data
Third-Party Rights
- Manufacturer warranties and terms
- Software licensing agreements
- Patent and trademark protections
- Industry standard compliance requirements
6. Pricing, Payment Terms, and Financial Policies
Our transparent pricing and payment structure includes:
Pricing Structure
Competitive, transparent pricing with no hidden fees. All estimates provided in writing before work begins.
Payment Methods
Cash, UPI, credit/debit cards, net banking, and EMI options available for qualifying purchases.
Billing and Invoicing
Detailed invoices with GST compliance, warranty information, and service breakdown provided.
Refund Policy
Fair refund policy for unsatisfactory repairs, with terms clearly defined at service initiation.
Payment Terms and Conditions
- Diagnostic fees are non-refundable once work begins
- Payment is due upon completion of repair services
- Rush service charges apply for expedited repairs
- Unclaimed devices may incur storage fees after 30 days
- No refunds for customer-induced damage during repair process
7. Warranties, Guarantees, and Liability Limitations
SoleRevival provides comprehensive warranty coverage while maintaining reasonable liability limits:
Service Warranty
30-day warranty on all restoration services covering workmanship
Material Quality
Premium materials warranty as per industry standards
Craftsmanship
Guarantee on artisanal workmanship and restoration quality
Exclusions
Structural damage, excessive wear, and misuse not covered
Liability Limit
Maximum liability limited to shoe replacement value
Time Limits
Warranty claims must be filed within specified timeframes
8. Dispute Resolution and Legal Procedures
Our structured approach to resolving disputes ensures fair and efficient resolution:
Resolution Process
- Direct communication with service center management
- Escalation to customer service department
- Review by senior management team
- Mediation through industry associations
- Legal arbitration if necessary
All disputes are subject to the jurisdiction of courts in Bengaluru, Karnataka, India. Indian law governs all aspects of these terms and conditions.
9. Service Modifications and Updates
SoleRevival reserves the right to modify services and terms to improve customer experience and maintain industry standards:
Service Expansion
Adding new restoration services and shoe categories based on customer demand
Process Improvements
Updating restoration procedures and adopting new techniques
Coverage Expansion
Expanding to new cities or improving existing service areas
Pricing Adjustments
Modifying pricing structure based on market conditions and material costs
Customers will be notified of significant changes through email, SMS, website notifications, and in-store announcements.
10. Service Termination and Account Closure
Service termination may occur under the following circumstances:
Grounds for Termination
- Violation of terms and conditions
- Abusive behavior toward staff or other customers
- Repeated payment defaults or fraudulent activities
- Attempts to compromise security or safety protocols
- Legal violations or criminal activities
- Mutual agreement between customer and TechRescue
In case of service termination, customers will be notified in writing and given opportunity to collect any shoes in our possession within 15 days.
11. Contact Information and Customer Support
For questions about these terms, service inquiries, or to report issues, please contact our dedicated customer support team: